How Airlines can Offer Their Passengers More Value with Digitization and Outstanding Customer Experience

Watch this PEC Session On-demand

This session will consist of a keynote by Ian Golding on Customer Experience followed by a panel discussion with players from the aviation industry on the importance and potential of customer experience on inflight connectivity.

Moderator:

  • Ian Golding, Global Customer Experience Specialist, Customer Experience Consultancy Ltd

Panellists:

  • Jan-Peter Gaense, Head of Passenger Experience Solutions, Lufthansa Systems
  • Mark Cheyney, Inflight Connectivity Development Manager, Virgin Atlantic
  • Thomas Laxar, Head of IFEC Content & Portal, Lufthansa Group
  • David Fox, Vice President Inflight and Connectivity Services, Deutsche Telekom AG

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Aircraft Interiors Expo (AIX) is the world’s leading cabin interiors event where airlines and the supply chain to meet and has been for over 20 years. AIX plays host to the latest innovations, technologies and products for the cabin interiors, inflight entertainment and passenger comfort industries.

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