Watch this PEC Session On-demand
This session will consist of a keynote by Ian Golding on Customer Experience followed by a panel discussion with players from the aviation industry on the importance and potential of customer experience on inflight connectivity.
Moderator:
- Ian Golding, Global Customer Experience Specialist, Customer Experience Consultancy Ltd
Panellists:
- Jan-Peter Gaense, Head of Passenger Experience Solutions, Lufthansa Systems
- Mark Cheyney, Inflight Connectivity Development Manager, Virgin Atlantic
- Thomas Laxar, Head of IFEC Content & Portal, Lufthansa Group
- David Fox, Vice President Inflight and Connectivity Services, Deutsche Telekom AG
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