We recently sat down with Pierre Charbonneau, Director, Passenger & Facilitation at the International Air Transport Association (IATA) to discuss the industry’s recovery and the trends emerging as airlines look to regain passenger confidence.
Pierre joined IATA in October 2015 to provide leadership and direction to drive the industry in improving the overall passenger experience throughout the journey, focusing on the interaction of the passenger with airlines, airports, and other industry stakeholders.
Prior to his current role at IATA, Charbonneau has held numerous positions. A 21-year tenure with Air Canada, where he spent most of his career managing customer service and airport operations in both the domestic and international market. In 2009, he moved to the Canadian Air Transport Security Authority, as Regional Director – Service Delivery, where he was responsible for the effective, efficient and uniform service delivery of screening operation in the Eastern region of Canada.
Watch the full interview below:
For more video insights, sign up to the AIX channel.
- The Future of Customer Experience Onboard with Vivian Lo, Cathay Pacific
- How Airlines and Travel will Recover with Pierre Charbonneau, IATA
- Future digital experiences onboard with Michael Raasch